Hiwonder AI Upgrade Pack for Raspberry Pi Robots with Large AI Model & Voice Interaction

1. Free Shipping Policy

Hiwonder offers free standard shipping on orders over US $499 (before tax and duties), delivered via trusted carriers such as DHL, UPS, or FedEx.

Most orders arrive within 6 working days after dispatch. You can check if your country is eligible for free shipping in the regions listed below.

Eligible Regions

• Americas: United States, Canada, Mexico, Chile
• Europe: Germany, United Kingdom, Netherlands, Switzerland, France, Austria, Italy, Belgium, Spain, Sweden, Finland, Norway, Portugal, Czech Republic, Poland, Greece, Slovenia, Romania, Denmark, Bulgaria, Luxembourg, Slovakia, Hungary, Ireland, Estonia, Lithuania
• Asia: China, Japan, Singapore, South Korea, United Arab Emirates, Malaysia, Thailand, Philippines, Indonesia
• Oceania: Australia, New Zealand

If your country or region is not listed above, the shipping cost will be automatically calculated at checkout once you enter your shipping address.

2. Customs & Import Fees

All international shipments are subject to local customs regulations. Import duties, taxes, or other fees may be charged by your country's customs authority upon arrival.

Our shipping term is FOB Shenzhen, which means these fees, if any, are the customer's responsibility. The shipping carriers will assist with the customs clearance process to ensure smooth delivery.

If a package is returned due to unpaid customs duties, any related return or reshipping fees will be deducted from your refund.

3. Order Processing Time

Orders are typically processed within 24 hours after placement and shipped the next business day.

Orders placed on weekends or public holidays will be shipped on the next working day.

Once shipped, you will receive a confirmation email with tracking information.